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Shipping information
For Lagos delivery, Please allow 5-7 business days for your item to be delivered.
For other states, please allow 7-10 business days for your item to be delivered.
For international delivery, please allow 7-10 business days for your item to be delivered.
If items are not delivered within the estimated time of delivery please send an email to trendsbycocoa@gmail.com
You will receive an email regarding delivery once your order has been processed. All orders within Lagos Nigeria takes up to 5 – 7 business days while all orders outside Lagos and International orders takes 7 – 10 business days. All international orders are fulfilled by DHL so they are trackable. Please ensure that you have filled in a valid/detailed address and phone number for delivery.
Yes we do, International orders takes 7 – 10 business days.
All international orders are fulfilled by DHL so they are trackable. Please ensure that you have filled in a valid/detailed address and phone number for delivery. TBC is not liable for any extra custom fees charged by individual countries or extra holding times as this is beyond our control. Shipping rates are calculated at checkout depending on your delivery location.
Once your items leaves our store, it’s the responsibility of the carrier. If you’re not home when our courier attempts delivery they will give you information with details on how to obtain your items. After a specific period as indicated by our courier, items will automatically be returned to us.
At TBC, we design every piece carefully and make sure that the quality and fit are absolutely perfect for you. Kindly go through our size chart to confirm sizing before placing an order. You can also leave an additional comment/accurate measurement in the text box before checking out.
At TBC, we design every piece carefully and make sure that the quality and fit are absolutely perfect for you. Kindly go through our size chart to confirm sizing before placing an order. Returns are accepted only if the items delivered are defective or you receive an incorrect item. We do not offer refunds. However, we provide you with store credit in the amount of your returned good. You are important to us therefore, if you are not happy with the quality of the products or the service you receive from us, or you require a return for store credit, kindly contact our customer care team on trendsbycocoa@gmail.com to enable us resolve any issues effectively. Exchanges will only be accepted with proof of purchase on items within 7 days (within Nigeria) or 14 (outside Nigeria) from the date of delivery. Items returned outside this period will not be accepted. Items must be in original condition and must not have been worn, altered, washed and must be stain and odour free. Every clothing item shipped has a tag attached. Once this tag has been removed, the garment is no longer returnable. We recommend trying on all purchased items as soon as they are received, to ensure adequate time to return items within our returns timeframe.
If the item is returned to us , we will need to charge you again for postage before sending the item out again. We will contact you in the first instance to discuss this with you. To avoid delays in delivering your items, we recommend having your item shipped to your daytime address (e.g: your work address).
Payment information
We gladly accept Visa, MasterCard and American Express. If your card has been issued outside the U.S. or Canada, please note that your order may need additional verification before it can be processed. Unfortunately, we cannot accept Cash on Delivery orders and all orders must be paid in full once submitted online.
We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, trendsbycocoa.com expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Care team or refer to our return policy.
We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Privacy Policy.
Orders and returns
Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity, and click ‘Buy Now’.
Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address’. After confirming your Order, you will be automatically taken to the Payment page.
All sales are final! No refunds and no exchange for sales items. No free alteration services are offered for sale items.
kindly contact our customer care team on care@trendsbycocoa.com to enable us resolve any issues effectively.
